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Customer Support - Irrigation Repair

We want you to get the most out of your Smart Rain system. Contact the Smart Rain customer support team if you need irrigation repair or have questions about your Smart Rain products.


FAQs About Irrigation Repair

Where do I log in to my account?
Visit https://app.smartrain.net/ to log in to your account. This will give you access to see what's on your account to see if you need irrigation repair. 

What should I do if I have a stuck irrigation valve and can’t turn the system off at the controller?
If your irrigation valve is stuck open, you need to shut down the main line to prevent further irrigation repair. Do this by turning off the connection point by the street or at the main water source. An easy way to prevent irrigation repair costs. 

What should I do if I’m locked out of my mobile app or web application?
Click the “Forgot password” link on the web application or mobile app to reset your password.

Do I have to purchase the mobile app if I already have the web application?
No. The mobile app is free to any user that has a login for the Smart Rain web application, but you can receive the same reports and monitoring information on the web application.

How do I get the Smart Rain mobile app?
The Smart Rain mobile app is free and available for Android and iOS devices. Visit your device’s app store to download the Smart Rain app.

If I make a schedule change on my application, how do I ensure it syncs to the controller?
The Smart Rain system auto syncs several times each day. However, you can manually sync it by pressing the sync button on the Schedules page, ensuring updates are pushed to the controller.

I have a Weather Reach system and need support. Who do I contact?
For help with your Weather Reach system, email weatherreach@smartrain.net or call 385-382-3456. We are here for answer any questions that you have about your irrigation repair. 



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